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Thank you for visiting Calyx Interiors.

Please be as detailed with your request as possible so we can resolve your issue as soon as possible. It is very likely you purchased from a retail-partner of ours, so while they may have you customer and product information, we likely do not. Helpful information includes, product type and size, order number, where you purchased your item, and purchase date. Also you may attach a photo if necessary below of your issue and/or your order for us to help you more quickly.